Customer Service

Terms & Conditions

You acknowledge by your use of this webstore, that your use of this webstore is at your sole risk, and that neither CareConnect, Ceretec, nor any of its reseller / partners shall be liable for any damage of any kind related to your use of this webstore.

All rights, title, and interest in and to the CareConnect software, hardware, and services provided here are and will remain the exclusive property of CareConnect and its licensors and technology partners. They are protected by copyright, trademark, and other laws of both the United States and overseas. Nothing on the Terms and Conditions gives you the right to use the CareConnect name or brand or any of the CareConnect trademarks, logos, domain names, and other distinctive branding features. Any feedback, comments, or suggestions you may have regarding CareConnect, or its services, is entirely voluntary and CareConnect will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

Shipping & Delivery

All shipments within the United States are free of charge via FedEx. For delivery, please allow up to 5 days from date of order. At present, Care Connect only supports shipments to locations within the United States. For locations outside of the US, please contact:

Privacy & Security

Your online privacy and security is very important to us. For detailed information on our privacy and online security policy please visit:

Warranty, Returns & Replacements

CareConnect offers the most extensive warranty program available for devices in this class. We are pleased to extend 12 months of warranty from time of purchase. Warranty obligations are conditioned on Customers calling the CareConnect toll free support number (855) 750 0864 anytime during the warranty period for any failure of the product meeting the Limited Warranty provisions as described in the CareConnect Limited Warranty agreement:
All authorized returns require the issuance of an authorized Material Request (RMA). We will provide a Return Shipping label to cover the shipping costs of the return. Otherwise, customers are responsible for the costs of shipping the product back to Care connect.


For all online orders, please visit our webstore at:

Payment, Pricing & Promotions

For all online orders, CareConnect accepts any major credit card. CareConnect reserves the right to cancel or refuse any order for any reason at any time, including after an order has been submitted, whether or not the order has been confirmed or shipped. We may attempt to contact you in the event of a cancellation, or if further information is needed to accept your order. All prices are quoted in US Dollars and all orders may be subject to applicable State and Federal sales tax, which will be indicated during the checkout process. CareConnect can only honor tax-exempt entities upon request. All goods and services offered are subject to availability. Prices may change without notice at any time.

Updating Account Information

For all account queries and personal account change requests, please contact Thank you.